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      Co-op

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      Empty slogans - Customer Team Member (CTM) Co-op Employee Review

      1.0
      Oct 14, 2024
      Customer team member (ctm)
      Recommend
      CEO approval
      Business Outlook

      Pros

      Over the time you can develop great relations with customers.

      Cons

      The company doesn't care about employees. They are Mind ambassadors but I developed depression and anxiety working there. The company cuts on hours and there is not enough of people on shifts. You have to work in 2 people on shift, one which is at the back. Very dangerous. Higher management is awful. Problems are being swept under the carpet. Verbal abuse. Mobbing. You name it it's there.

      avatar
      Co-op Response
      1y
      Thank you for your feedback. We're sorry that you feel this way. We understand the importance of mental health and as such we have policies in place that are there to support your physical and mental well-being. We have a dedicated 24 hour Employee Assistance Programme where you can find practical and emotional support. We also have a zero tolerance approach to any form of bullying or harassment. We do hope that you reported any of your concerns at the time. If you didn't share your concerns at the time and would like us to know more about your circumstances please provide more information using our former colleague contact form at https://colleagues.coop.co.uk/contacts

      Explore other reviews about Co-op

      5.0
      Aug 18, 2025
      Sales
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good pay, great staff. Good shifts

      Cons

      Long hours. Too far from home

      avatar
      Co-op Response
      10mo
      Thank you for your review and feedback. We're pleased to see that you were happy with your pay, shifts, and your colleagues.
      3.0
      Sep 8, 2025
      Team leader
      Recommend
      CEO approval
      Business Outlook

      Pros

      Team got on well, hours weren't particularly harsh (pay not particularly impressive either)

      Cons

      Overworked due to corporate ruthlessly cutting hours (while hiring more staff?), generally piling on more and more work to the store team without considering time constraints, absolutely no opportunity for advancement while a store manager is already there

      avatar
      Co-op Response
      9mo
      Thank you for taking the time to submit a review, however, we believe that you have left this in error. Our Co-op is based in the United Kingdom and have no association with Co-operatives in the USA. We've advised Glassdoor to allocate your review to the correct organisation, but you may wish to review and edit this yourself to ensure your views are represented correctly.
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