Everything except training - Customer Team Member Co-op Employee Review

4.0
Dec 29, 2024
Recommend
CEO approval
Business Outlook

Pros

Most stores have great teams who are very friendly and welcoming.

Cons

If you don't have experience beforehand, you will need to go through a lot of confusion and frustration during the earlier days as they are so awful when it comes to training people. Unlike M&S stores who are even though private owned corporations, they allow a lot of goods for staff to take home sometimes or enjoy during your breaks such as bakery items and snacks. However, Coop even though owned by the people, is the stingiest entity I have ever seen, you will need to buy everything you want to have even some 25p snacks. Even when something is slightly damaged, they throw it in the bin instead of offering to the staff which I think is a little decent thing to do for staff and respectful towards food. They gave like 30 pounds (on the membership card) as Christmas bonus so that you will need to spend the enormous amount money in the store. I mean I would rather not have the "bonus" at all lol.

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Co-op Response
1y
Thank you for your review. We're sorry that you feel this way. We do not ask for experience for our Customer Team Member or Team Leader roles in store as we assess and predict performance in these roles based on behaviours. We provide training both on the job and using online modules to complete instore. With regard to benefits, we believe that our offering of 30% colleague discount is the highest in the industry. Combined with Member prices our colleagues can get really good deals on products in store. If you feel that you do not wish to have the £30 that was allocated to your colleague member card, you are more than welcome to donate the value to one of the community charities we support. We recommend that you raise any concerns you have with your manager directly. If you feel that you can't do this, you can speak to another manager in the business, or raise with our HR teams.

Explore other reviews about Co-op

5.0
Aug 18, 2025
Recommend
CEO approval
Business Outlook

Pros

Good pay, great staff. Good shifts

Cons

Long hours. Too far from home

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Co-op Response
10mo
Thank you for your review and feedback. We're pleased to see that you were happy with your pay, shifts, and your colleagues.
3.0
Sep 8, 2025
Recommend
CEO approval
Business Outlook

Pros

Team got on well, hours weren't particularly harsh (pay not particularly impressive either)

Cons

Overworked due to corporate ruthlessly cutting hours (while hiring more staff?), generally piling on more and more work to the store team without considering time constraints, absolutely no opportunity for advancement while a store manager is already there

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Co-op Response
9mo
Thank you for taking the time to submit a review, however, we believe that you have left this in error. Our Co-op is based in the United Kingdom and have no association with Co-operatives in the USA. We've advised Glassdoor to allocate your review to the correct organisation, but you may wish to review and edit this yourself to ensure your views are represented correctly.
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