Pile more onto my plate would you - Customer Team Leader Co-op Employee Review

Thank you for your review and feedback. We’re concerned with the issues you raise and for your well-being. We would recommend that you speak with your manager to ensure that your store is following the clear guidance that we provide and see how you can be involved in making changes in your store where things aren’t working as they should. You are entitled to 11 hours consecutive rest every 24 hours, and this is built into the TARA scheduling system. When managers change schedules, they need to ensure that this is considered. Full-time hours provide for two full days off a week. If you agree to work overtime or respond to callouts, resulting in continuous work into a second week, you are entitled to two consecutive days of rest. Occasionally, for colleagues working one-on-one or, in exceptional circumstances, alone, it may be difficult to take uninterrupted breaks due to the need to provide a continuous service. In these situations, you’ll be allowed to take compensatory rest at the next available opportunity. Please visit How Do I for more information on scheduling hours. You can check what time a delivery is due into the store or track where your delivery is using the TES portal with your 5-digit CSS number. You can use this information to support your shift arrangements. With our home delivery partners, your allocation of hours is based on the items picked in the store. It is the responsibility of the manager and/or team leader to plan how these hours are used when the store is busy with online orders. If this planning is not done effectively, colleagues may feel the strain. Prioritisation needs to be carried out on a store-by-store basis, planning other tasks around busier periods. Should you need any support with understanding the allocation of hours or anything to do with Q-Commerce, please reach out to your local online performance lead. If you’re not sure who this is, you can find out more details on How Do I or speak with your operations manager. Promotions such as, Fresh Mondays and Half Price Wednesdays, are the partners' promotions, not Co-op. Fresh Monday is a campaign on Uber Eats that they use across all their retailer partners and are not within our control. Any internal marketing plans are clearly communicated to stores via internal comms. We continually review our benefits package to make sure that we remain competitive and provide fairer ways to reward our colleagues. You may have seen the news that we’ve announced an exciting new addition to our incentive plans that includes all Co-op colleagues, Rewarding Growth. Please visit the Pay and Reward Hub for more details on this. Finally, we’d also like to remind you that support is available for you should you need it. Speak to your manager, or operations manager for advice or you can get more help using our Colleague Support Programme with our partners at Grocery Aid.