Skip to contentSkip to footer
      employer cover photo
      employer logo
      employer logo

      Co-op

      Engaged Employer

      Co-op reviews

      just ok - Customer Service Advocate Co-op Employee Review

      2.0
      Apr 7, 2025
      Customer service advocate
      Recommend
      CEO approval
      Business Outlook

      Pros

      good pay for those without higher education.

      Cons

      systems are ancient, hard to work with, youre expected to take a lot of abuse from customers and will be reprimanded for as little as sighing on a long phone call.

      avatar
      Co-op Response
      1y
      Thank you for your review and feedback. We're sorry that you feel this way. Working in customer service can be challenging at times, however we encourage all our colleagues to be respectful. We'd ask that you reflect on how you would feel being on the end of a call where someone was sighing and how this might make you feel. If you have any concerns about interactions with customers we advice that you speak with your manager.

      Explore other reviews about Co-op

      5.0
      Aug 18, 2025
      Sales
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good pay, great staff. Good shifts

      Cons

      Long hours. Too far from home

      avatar
      Co-op Response
      10mo
      Thank you for your review and feedback. We're pleased to see that you were happy with your pay, shifts, and your colleagues.
      3.0
      Sep 8, 2025
      Team leader
      Recommend
      CEO approval
      Business Outlook

      Pros

      Team got on well, hours weren't particularly harsh (pay not particularly impressive either)

      Cons

      Overworked due to corporate ruthlessly cutting hours (while hiring more staff?), generally piling on more and more work to the store team without considering time constraints, absolutely no opportunity for advancement while a store manager is already there

      avatar
      Co-op Response
      9mo
      Thank you for taking the time to submit a review, however, we believe that you have left this in error. Our Co-op is based in the United Kingdom and have no association with Co-operatives in the USA. We've advised Glassdoor to allocate your review to the correct organisation, but you may wish to review and edit this yourself to ensure your views are represented correctly.
      See reviews by: Helpful|Rating|Date|All
      Related searches: Co-op jobs | Co-op salaries | Co-op benefits | Co-op interviews
      Co-op reviewsCo-op Customer Service Advocate reviewsCo-op review