The Bottom Line - Team Leader Co-op Employee Review

The Co-op has changed dramatically from when I started. We had more staff on providing a secure environment. Every new 'idea' from the top to make life easier brought a reduction in store hours. Even wearing headsets took hours away from the store. Most stores in N Ireland and probably rest of UK run on 1 on 1 in a large sized store leaving staff over worked with store needs and online order needs. Coop takes on all these online orders but I have seen a decline in staff on shifts to deal with this. Local regular customers even comment in distain at how much we do. This in turn makes the store a breeding ground for theft. I personally had my life threatened after the 3rd interaction with a customer with mental health issues. This in turn caused crippling anxiety along with store expectations. I am no snow flake but this threat made me fear for my safety leaving the store and as I was 1 on 1 with a young member of staff I had to call my family to attend while closing the store as it was closing time when it happened and I feared the mans return and follow through and before you state in your response that police should have been called I did and they attended next day as soon as they received the name as he was known for threats to life in his past.. The Manager at the time tried his upmost to elevate the stress on his staff but his hands were tied by head office. I had 4 managers come through my store and only 1 was a Leader. The rest sat in the office with the attitude 'I should not be on the floor' which breeds resentment. Hours dependant on sales is not fit for purpose, that system was for a production factory not retail. I had to leave this job which I once loved and was proud of.