Don't expect a raise or promotion - Customer Service Representative Conduent Employee Review

2.0
Dec 9, 2025
Recommend
CEO approval
Business Outlook

Pros

I have loved the people I work with.

Cons

I have been with the company for 6 years and I was a Team Lead on the fast track to supervisor when we lost the contract and I had to scramble to find another position within the company and the only thing I could find was a CSR role which was $4 less an hour than what I was making in my previous role. They were unwilling to work with me to keep my current salary. Also, they trained me to move up to Tier 2 then restructured leaving me with extra responsibilities and non-stop calls and no pay increase and they stripped my title from me as well.

Explore other reviews about Conduent

5.0
Feb 6, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Positive Experience for the tenure served

Cons

Nothing to report everything is good

1.0
May 22, 2026
Recommend
CEO approval
Business Outlook

Pros

Paid on time, provided equipment, decent benefits from day one, nice co-workers

Cons

Sweatshop mentality of the supervisors, threats of demotion/termination for medical leave, random layoffs when calls didn't justify hours, with those same hours shifted to supervisors to keep them active. Unable to print paystubs, had to request everything through a supervisor, and provide copious amounts of private information to have the request honored. Corrosive environment - I left as soon as I got another offer, gave 24 hours notice (and I've never, ever done that before). Unless you're on the verge of homelessness or starvation, avoid at all costs.

See reviews by: Helpful|Rating|Date|All