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      Conduent

      Engaged Employer

      Conduent reviews

      Poor training and inconsistent supervision in remote role - Customer Service Representative (CSR) Conduent Employee Review

      1.0
      Jun 14, 2026
      Customer service representative (csr)
      Recommend
      CEO approval
      Business Outlook

      Pros

      It was a remote position.

      Cons

      They say it's 3 weeks of training, but it's actually 1 week of poor training before they throw you on the phone with a website to use to figure out what you're doing and talk about your calls briefly at the end of the day. I was there just under a year and had 3 different supervisors and 3 different Team Leads, one supervisor never even responded to messages / questions.

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      3.0
      Jul 2, 2026
      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Job as described. This company is a contracting company pretty much and through them I was working for Humana. It was straight forward and as described, but the training Humana provided was a bit hectic and intense, and people were quitting left and right because of how much anxiety it caused.

      Cons

      High anxiety training environment that felt like we weren't fully equipped to do the job. Not having the freedom to get up and away from your desk unless you were specifically on a break. Automatic answering phones.

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