Good luck giving a customer what they NEED. - BGCO Specialist Conduent Employee Review

1.0
Jun 28, 2017
Recommend
CEO approval
Business Outlook

Pros

Pay is ok. You can live on it, but after 6 months they WILL drop you off contract. I feel I actually learned a lot about people, business and overall myself as well. I always look to leave something better than I found it, and this was unfixable. I am trying to find pros...but the way the customer is set up to get screwed and fail...it's hard.

Cons

Where do I start. Anyone that has worked here and has ACTUALLY TRIED to move up in the company knows it's not gonna happen immediately. Even the supervisors have their hands tied when it comes to getting somewhere. It is impossible to TRULY give "excellent customer service" and in my time there I had many people say that I did great, but the COMPANY (client) will not allow us to actually help due to all the changing rules and regulations. Training will NOT help you, nor will most of the so called floor support...(which I was accepted for, but after a month was never used in that capacity..) even though my scores were above average and my attendance was PERFECT for 6 months.

Explore other reviews about Conduent

5.0
Aug 19, 2025
Recommend
CEO approval
Business Outlook

Pros

Good Leadership Good Communication Good Work Life Balance

Cons

Do not have any cons at this time.

3.0
Jul 2, 2026
Recommend
CEO approval
Business Outlook

Pros

Job as described. This company is a contracting company pretty much and through them I was working for Humana. It was straight forward and as described, but the training Humana provided was a bit hectic and intense, and people were quitting left and right because of how much anxiety it caused.

Cons

High anxiety training environment that felt like we weren't fully equipped to do the job. Not having the freedom to get up and away from your desk unless you were specifically on a break. Automatic answering phones.

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