Depends on how you approach difficult situations. - Customer Service Representative Conduent Employee Review

4.0
May 30, 2018
Recommend
CEO approval
Business Outlook

Pros

Consistent pay, with real bonus potential. Set schedule, paid training. Most customers were a joy to talk with.

Cons

Company had very high, sometimes seemingly impossible to reach, productivity expectations. Some customers were extremely difficult to work with.

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1.0
May 22, 2026
Recommend
CEO approval
Business Outlook

Pros

Paid on time, provided equipment, decent benefits from day one, nice co-workers

Cons

Sweatshop mentality of the supervisors, threats of demotion/termination for medical leave, random layoffs when calls didn't justify hours, with those same hours shifted to supervisors to keep them active. Unable to print paystubs, had to request everything through a supervisor, and provide copious amounts of private information to have the request honored. Corrosive environment - I left as soon as I got another offer, gave 24 hours notice (and I've never, ever done that before). Unless you're on the verge of homelessness or starvation, avoid at all costs.

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