consider this before applying - Customer Service Representative Conduent Employee Review

2.0
Sep 16, 2018
Recommend
CEO approval
Business Outlook

Pros

company allows you to work overtime. Company pays average rates for this position. Company offers great benefits for medical and dental. And 401(k). Company offers other incentives for example signing people up for memberships. Room for growth

Cons

company supervisors and team leaders do not get their facts together and in unison. Some supervisors do not handle any complaints from a customer. One hour mandatory overtime. not enough training for the type of knowledge we are supposed to retain. some company supervisors, quality assurance, and team leaders love to throw people "under the bus" which means they want take responsibility for their own actions.

Explore other reviews about Conduent

5.0
Feb 6, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Positive Experience for the tenure served

Cons

Nothing to report everything is good

1.0
May 22, 2026
Recommend
CEO approval
Business Outlook

Pros

Paid on time, provided equipment, decent benefits from day one, nice co-workers

Cons

Sweatshop mentality of the supervisors, threats of demotion/termination for medical leave, random layoffs when calls didn't justify hours, with those same hours shifted to supervisors to keep them active. Unable to print paystubs, had to request everything through a supervisor, and provide copious amounts of private information to have the request honored. Corrosive environment - I left as soon as I got another offer, gave 24 hours notice (and I've never, ever done that before). Unless you're on the verge of homelessness or starvation, avoid at all costs.

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