Don't Work Here - Customer Service Representative Conduent Employee Review

1.0
Oct 2, 2018
Recommend
CEO approval
Business Outlook

Pros

The coworkers and supervisors one level above were great to work with. The healthcare benefits were decent (for a 20-something who rarely needs to see a doctor, that is).

Cons

Absolutely no room for growth or raises. I spent 4 years here and left with the same pay rate that I started at. Upper management pushes impossible expectations on the call-takers, and then when these standards aren't met, cites this as a reason to not increase pay rates. The company cares more about about your average call times and other meaningless statistics than it does about whether or not you actually helped the caller.

Explore other reviews about Conduent

5.0
Feb 6, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Positive Experience for the tenure served

Cons

Nothing to report everything is good

1.0
May 22, 2026
Recommend
CEO approval
Business Outlook

Pros

Paid on time, provided equipment, decent benefits from day one, nice co-workers

Cons

Sweatshop mentality of the supervisors, threats of demotion/termination for medical leave, random layoffs when calls didn't justify hours, with those same hours shifted to supervisors to keep them active. Unable to print paystubs, had to request everything through a supervisor, and provide copious amounts of private information to have the request honored. Corrosive environment - I left as soon as I got another offer, gave 24 hours notice (and I've never, ever done that before). Unless you're on the verge of homelessness or starvation, avoid at all costs.

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