Pros
Being able to work a full time job from home was the best thing about it. There was plenty of training for the job itself since there is quite a bit to learn if you weren’t familiar with the products themselves. The trainers themselves were great. Everything that you needed to perform the job was provided by the company. All of the information that we needed to perform ours was easily accessible. Co-workers were always the best part of the day and made it a lot more bearable.
Cons
There management was hit or miss and I was rarely with the same manager for more than a single month. Some of them were absolutely wonderful while other were inexperienced or only cared about your numbers. There was such inconsistency between them all and when you are being moved from manager to manager on a monthly basis it was ridiculous. I wasn’t with a manager long enough to work out where I needed to improve. The company itself only cared about how well we could preform and our number based upon surveys received back from customers. A lot of times those were would be scored unfairly and it would affect a lot of thing because we were held to such high standards. There was also very little notice of schedule changes. There is a difference between flexible and abusing your employees. Sometimes managers would guilt you into working OT and expecting us to more OT on top of the current mandatory that was going on. Also better rollout of software updates. When a single update breaks over half of your employees machines something is not right...