Terrible management, but not the worst place. - Customer Care Associate WFH Conduent Employee Review

2.0
Nov 27, 2018
Recommend
CEO approval
Business Outlook

Pros

Working from home, great benefits package (medical, dental, vision, employer match 401k, etc.), hours were decent.

Cons

Management was super shady. Some would delegate their tasks as supervisors to regular advisors, letting them be off the phones for hours while doing their work for them. A lot of petty talking behind people’s backs, it was like a high school. Only metrics focused, didn’t care about the people, just the numbers. You are just a number, and you can be replaced in a second.

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1.0
May 22, 2026
Recommend
CEO approval
Business Outlook

Pros

Paid on time, provided equipment, decent benefits from day one, nice co-workers

Cons

Sweatshop mentality of the supervisors, threats of demotion/termination for medical leave, random layoffs when calls didn't justify hours, with those same hours shifted to supervisors to keep them active. Unable to print paystubs, had to request everything through a supervisor, and provide copious amounts of private information to have the request honored. Corrosive environment - I left as soon as I got another offer, gave 24 hours notice (and I've never, ever done that before). Unless you're on the verge of homelessness or starvation, avoid at all costs.

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