very low level employment - Customer Service Representative Conduent Employee Review

1.0
Aug 1, 2019
Recommend
CEO approval
Business Outlook

Pros

Simple phone tasks, easy to learn.

Cons

Worked here over 5 yrs, Conduent used to be Xerox, before that was ACS. Is all contract vendor phone work. Is mostly health insurance IE Aetna, Humana, Blue Shield. Very low pay, background checks are a joke; most employees on parole or probation. Racist environment, constant comments about skin color from employees. High turnover, frequent re-hires. Female employees dress like pole dancers (even if they're very obese). Lot of drug activity and police visits on site. Bathrooms are nasty; feces on walls, urine on floors. Benefits package for employees about as good as Burger King. Supervisors treat employees like children. Equal to mill work or factory work 250 yrs ago. Half the employees qualify for and get food stamps. Any food left in break room fridge gets stolen. Repeat outbreaks of bedbugs on furniture and carpets. Did I leave anything out? Would be very surprised if this was posted. Can't be this honest. Nowadays you can't hurt anyone's feelings.

Explore other reviews about Conduent

1.0
May 22, 2026
Recommend
CEO approval
Business Outlook

Pros

Paid on time, provided equipment, decent benefits from day one, nice co-workers

Cons

Sweatshop mentality of the supervisors, threats of demotion/termination for medical leave, random layoffs when calls didn't justify hours, with those same hours shifted to supervisors to keep them active. Unable to print paystubs, had to request everything through a supervisor, and provide copious amounts of private information to have the request honored. Corrosive environment - I left as soon as I got another offer, gave 24 hours notice (and I've never, ever done that before). Unless you're on the verge of homelessness or starvation, avoid at all costs.

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