Don’t take the job, NOT WORTH IT - Customer Service Advisor Conduent Employee Review

1.0
Mar 15, 2021
Recommend
CEO approval
Business Outlook

Pros

Pay is decent. That’s ALL.

Cons

Hostile work environment perpetuated mostly by supervisors and trainers. Extremely late notice changes will be made to your schedule. I didn’t know who my new supervisor would be until the day the change was made, and my schedule was changed at the same time with no advance notice. During training, other advisors were all but berated for daring to ask about changes to take place once training was over so that they could plan their lives around the work schedule. But if you’re absent for any reason, they will COME DOWN ON YOU. Extremely hypocritical and a terrible way to treat employees that they expect so much of. An absolutely constant flow of contradictory information that WILL get you into trouble for “breaking the rules” simply because someone higher up fed you inaccurate information. They will treat you like DIRT and expect you to be grateful for the opportunity.

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1.0
May 22, 2026
Recommend
CEO approval
Business Outlook

Pros

Paid on time, provided equipment, decent benefits from day one, nice co-workers

Cons

Sweatshop mentality of the supervisors, threats of demotion/termination for medical leave, random layoffs when calls didn't justify hours, with those same hours shifted to supervisors to keep them active. Unable to print paystubs, had to request everything through a supervisor, and provide copious amounts of private information to have the request honored. Corrosive environment - I left as soon as I got another offer, gave 24 hours notice (and I've never, ever done that before). Unless you're on the verge of homelessness or starvation, avoid at all costs.

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