Do not work there - Customer Service Agent Conduent Employee Review

1.0
Jan 4, 2025
Recommend
CEO approval
Business Outlook

Pros

There is nothing good about this company

Cons

This company will write you up for anything. If you don’t meet your metrics, if you don’t follow the script they now provide. If you need time off and don’t have vacation time they deny. If you use the 10 days for sickness they will write you up and fire you. They charge their policies to accommodate them to either write you up or fire you. If you have electric outages or WiFi issues they count that against you. This company is a nightmare.

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1.0
May 22, 2026
Recommend
CEO approval
Business Outlook

Pros

Paid on time, provided equipment, decent benefits from day one, nice co-workers

Cons

Sweatshop mentality of the supervisors, threats of demotion/termination for medical leave, random layoffs when calls didn't justify hours, with those same hours shifted to supervisors to keep them active. Unable to print paystubs, had to request everything through a supervisor, and provide copious amounts of private information to have the request honored. Corrosive environment - I left as soon as I got another offer, gave 24 hours notice (and I've never, ever done that before). Unless you're on the verge of homelessness or starvation, avoid at all costs.

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