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DHL Global Forwarding, Freight

Part of DHL

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They Don't Care About YOUR Money - Sales Executive DHL Global Forwarding, Freight Employee Review

2.0
Apr 28, 2013
Recommend
CEO approval
Business Outlook

Pros

Name recognition, global reach, air freight rates - as sales go, it's easy to get that critical first appointment.

Cons

Incompetent operations, assembly line processes where a single file is ping ponged around the system touching as many as 9 departments in 3 locations. Customer service is a joke with each agent having 500-1000 unread emails at any time. Billing to the client is impossible to implement correctly; storage, misdelivery, and losses on files due to incompetence are the rule rather than the exception. This is disastrous for a sales person's commission. Portfolios are assigned with no understanding of the commission structure and often new sales people are saddled with portfolios that prevent them from earning ANY commission at all. Errors in the commission statements take months to address ; this is greeted with a shrug of the managments' collective shoulders. Expense reports are regularly lost in the manual system with no way to confirm receipt. The first indication you have that you will receive reimbursement is after 5 pm on the Friday before it is paid, which is two weeks after it's submitted. If your expense report is misplaced they expect you wait two more weeks for it to process. Sales people beware, they truly don't care about YOUR money.

Explore other reviews about DHL Global Forwarding, Freight

5.0
Apr 22, 2026
Recommend
CEO approval
Business Outlook

Pros

company has great global reach, very involved globally

Cons

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1.0
Mar 14, 2026
Recommend
CEO approval
Business Outlook

Pros

Not a single one comes to mind

Cons

I don't think there is enough words for how absolutely horrid the management is in Detroit. They do not care about you as a person. They smile in your face then break your morale, the very little we have left. They tell you to come to them when you need help or with any questions then make you feel like a burden for asking them a question. Literally, verbally exasperated when replying or they will belittle you for not knowing something. They drone on and on about being a team then destroy the morale. They also love to tell you how "transparent" they are then conveniently forget to inform you of changes that affect your life and schedule.

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