2.0
Dec 14, 2009
Former employee
Recommend
CEO approval
Business Outlook
Pros
The large size and reputation of DHL gives clout when dealing with carriers, there are many resources available for teleconferencing, on-line training and respect for co-workers and staff is concscientiously observed.
Cons
The focus is too often on secondary concerns and following correct protocol while ignoring major issues; the tracking website is not user (or customer) friendly, internet connections slow, IT help evenly slower and these issues are discussed endlessly but not resolved.. Reports sometimes replace action and resolution. Management seems top heavy and often require issues to be summarized,reported, and typically fixing a problem is done by requiring more from operations rather than system improvments.