Pros
The benefits start day one which is nice, and I somewhat generous PTO amount (more on that below). Trainers were great, and some TLs will really go to bat for you.
Cons
PTO is nice, but you will basically use it all on system issues and when you’re equipment is faulty and they tell you it’s your internet (it’s not). When you actually want to use your PTO there will never be any weekend days available. They will tell you to put it on the trade board where no one will take the trade so it’s a waste of time. With having so many problems with their systems their adherence expectations are almost unattainable unless you give up your break times to make up for it (which they allow and encourage). Grossly understaffed and which makes it stressful for employees and customers. Will fight any ADA and draw out the process to get it approved with pathetic counter offers. Get everything in writing from your recruiter on you’re offer letter, they will tell you what you want to hear until you accept, then you’re locked in and everything they told you about scheduling to days off will be off the table. Pay is trash for the volume and expectations, even for an entry level position. Oh and their HR is a joke ran by a 3rd party who they will make you call for anything you need, and that 3rd party will tell you they can’t do anything and they will “open a ticket” with on-site HR, who promptly closes then after 48 hours with no response.