Horrible company with no structure - Collections Specialist Discover Employee Review

1.0
Jul 12, 2023
Recommend
CEO approval
Business Outlook

Pros

Benefits i guess and being able to work from home.

Cons

Everything from the top down as other reviews have posted about management and team leads. From the time i started with Discover to search for a better career path i quickly realized the mistake i had made by joining this company. The training i had was beyond confusing and their was a lot of miscommunication from the trainers and team leads who barely know the answer themselves. A lot of the time the TL’s are never working. They are always taking care of personal things on company time. “I hve to leave early today” like every day never there to support or grow or coach you like they claim they are there to be. They claim you can move up quickly at the company as a lot of people love sharing their story on how they made it. However its not as easy or as quick as they make it seem. Coming into this role over qualified i thought they would quickly notice my potential and ambitions but it goes unnoticed especially when I’m there answering questions and helping colleagues get the right answer. When excuses from management are, “sorry I’ve been busy today”. “Busy” should not be a word in your vocabulary as a people leader

Explore other reviews about Discover

5.0
Mar 28, 2026
Recommend
CEO approval
Business Outlook

Pros

One of the most significant advantages of interning at Discover is the opportunity to work with massive, high-stakes financial datasets within a highly collaborative and mentorship-driven culture. Because the company manages millions of consumer accounts, you gain direct experience in how data-driven decisions impact risk management, credit modeling, and fraud detection in real time. The environment is known for being supportive of early-career professionals, offering structured learning paths and exposure to modern cloud-native infrastructures like AWS. Furthermore, the company’s strong focus on work-life balance and a clear pipeline for converting interns to full-time roles makes it an excellent "foot in the door" for anyone looking to build a career in fintech.

Cons

On the other hand, the primary drawback often stems from the inherent bureaucracy and heavy regulation of the banking industry, which can lead to slower project lifecycles and "red tape." You may find that a significant portion of your time is spent on repetitive data cleaning and maintaining legacy reporting systems rather than building the cutting-edge predictive models you might expect. Additionally, because Discover is a massive organization, your scope of work can sometimes feel siloed, making it difficult to see the end-to-end impact of your analysis across different departments. Finally, the current landscape of the industry means that internal shifts or large-scale corporate restructuring can occasionally lead to uncertainty regarding team directions or long-term project stability.

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