Pros
Nothing really, if you have good colleagues it is survivable but staff turnover high
Cons
This is the worst company I've ever worked for. To start, you work a minimum 45 hour week, not including 30 min per day unpaid lunch break. Most weeks you will thus work well over 50 hours. Although pay appears good at 25600 it is pennies above minimum wage when you calculate hours worked. You will be pushed to stay to complete the MQI for a bonus which is only one weeks salary and you only get it if you sit the interview within 12 months. Hours are horrendous and you learn nothing, you will spend 8-9 hours a day washing cars and driving round. Managers bonus is based on your performance so there is an aggressive sales culture with poor bonuses and no commission for level 1 staff. You are pushed to 'sell' scratch protections to customers through fear mongering techniques and often women and older people are targeted for sales. Diversity and inclusion are practically non-existent, beyond just hiring women and BAME individuals there is nothing done to actually foster an inclusive environment where everyone feels respected and managers turn a blind eye to workplace bullying. Managers have no real training and so there is often no clear sense of direction to your days as this vital training does not exist or is extremeley limited. You will be expected to deal with abusive customers at a level way above your pay grade while managers sit back. If you have worked hard for a degree please avoid this job- it is hard to get out and interview for other roles once you start as your working hours can be 7:30-19:30 mon- fri. You will work every other weekend and sometimes a 6 day week. Managers will try and force you to stay as it affects their numbers if trainees leave- it is a self-serving culture and there is minimal concern for you as an individual. I voiced my concerns with my manager who admitted they faced the same issues when they were a trainee over 5 years ago, showing feedback is not considered and this is not a company open to change or innovation. Assistant managers as part of 'training' are instructed to write glowing glass door reviews so please take these with a pinch of salt. Staff retention figures are only around 60% as this company, which sells the job through potential financial progression will work you like a dog and turn its back on you if you have a bad sales month or voice any issues. Be warned you will have to move mountains and work weekends and 70hour weeks to be paid the amount they promise in interviews. As a trainee you are encouraged to sell the job to new hires on branch visits, but once you are a few weeks in you will begin to see this job for what it really is. This is a company that values profits over people, please be wary as to why they are constantly hiring! Their hiring frenzies then lead to limited progression as there are 10 trainees going for the same job, leading to mass leavings of people from the business, before the process begins again.
