Pros
-High level of independence: so long as you get your work done, you have a very free leash -Rapid Advancement: people who do well can become a team lead (boss of ~7 people) or implementation/technical coordinator (in charge of overall customer tech/implementation support) within a year of hiring -Pay is good, raises are excellent -Coworkers are generally competent and engaged -Company and industry are expanding rapidly
Cons
-Hours are long (depending on your boss, application, and customers): expect 50 hours per week with a potential for sporadic weeks of 60+ hours (in Tech Services). -Stressful: the company expects a lot out of you, and you will always have a list of high-priority work on your agenda. You get a full customer load early in your tenure and, as you gain tenure, internal demands on your time will increase significantly. You will have to recuperate in action, as there is never any kind of down time. -Depending on your application, you will have 1-10 customers (a few applications have 20-30, but this is rare), and you will have to manage the demands of each of them. This can be challenging. -Company expects you to make your customers happy, regardless of circumstances (yours and theirs). This is often fair, but it tends to take a toll on personal lives. -You receive substantial training, but you will not know enough upon being assigned customers to adequately support them. This is stressful, and you will field questions for your first year that you cannot answer and have little context for. It's quite possible to handle this, but you have to be highly motivated and organized. -Your knowledge base is not directly transferable. Skills in Cache (the programming language Epic uses) are not in demand, and your non-compete will restrict you from working in healthcare for at least a year. Your customer relation skills, general tech skills, and organization will be useful elsewhere, but these may or may not land you a job.