Leadership does not care about the associates - CSS III Fidelity Investments Employee Review

Leadership has zero idea what it's like to be a phone rep at Fidelity. They are constantly adding new rules and reworking KPI calculations to effectively make phone reps work more for no pay increase, despite the call centers operating more efficiently back then than they do now. The term constructive dismissal comes to mind. Successfully performing your role will get you nowhere - no promotions, no pay increase, no extra perks, nothing. You have to play the corporate game if you ever want to get promoted out of the entry level role. Not an extrovert? Then good luck. 50% in-office requirement despite no formal rules being brought back by the regulators for "culture" reasons. Fidelity skipped their company-wide associate sentiment survey in the months after rolling out 50% RTO because they knew they would see double digit percentage point drops across every measured category. When they finally did the survey 6 months later, that's exactly what happened. They highlight how dynamic working is supposed to be flexible, but it's literally the exact opposite of flexible, you have required in-office days that you cannot change or miss without them taking away your bonus, which is a significant chunk of our total compensation. As other reviews highlight, we're already being paid lower than other companies in this industry.