Undervalued and Overworked - Workplace Planning and Guidance Fidelity Investments Employee Review

Completely undervalued - we were told for over 1 year that we would get raises and we did not. All the other groups in my business function received pay raises, and 3 or 4 other functions in the company did the same job as my group, and they got paid 20-50% more. The only time I felt like anyone cared that I was working my tail off was when I announced that I was quitting. Overworked - you are tethered to your phone, and you are required to take inbound calls constantly. It is a call center. "Sales" - you are consistently told that you are in a sales function, you have a quota to hit, and you are held to metrics. However, you have no control over what phone calls you take or what customers you talk to, and the environment and pay are not reflective of a sales function. Pay - the pay was pathetic compared to the rest of the industry/rest of the company. Budget cuts - we were not allowed to work overtime, but our sales goals were raised. Inconsistency - calls were transferred to my function by other sales roles. Those sales roles had very little idea what customers needed or wanted, and we were restricted from giving any type of pushback. We were required to take all calls that came to us, regardless of whether the customer's questions were in our job description. Promoting based on politics - I saw multiple instances of people getting promoted that did not deserve the job. There was an explicit instance that I witnessed where someone was hired into a position because they were a woman, even though they were less qualified than another candidate (who happened to be male) - management made an explicit comment that they wanted to hire a woman to the position.