Pros
The PTO benefit is really nice, as well as the Student loan benefit. Only thing with the PTO is be careful of how you use it if you plan to leave the company, because they will make you pay them back once you leave.
Cons
Open door policy is a lie. If you’re a minority keep your head down and do your work. This company lies about everything and makes up their own rules that goes against their written policy. If you are faced with a discrepancy, chain of command does not help. Managers are very controlling and seek to sabotage careers if they could. Micromanagement is very real in this workplace, management will yell at you in front of others and back each other up to make you look “combative”. Constant changes, no resolutions for errors the company is making. So basically you’re taking the brunt of the heat from clients all day. The pay is horrible, the managers try to make it seem like your raise is a lot, when in reality at most the raises won’t raise you above the $40k threshold. The company isn’t for the best interest of the client don’t believe that I’ve seen so much where Fidelity does things to hurt the client more than help them. I can write a book about this place. Don’t waste your mental health here and it’s a lie if you think that upward mobility is possible. I had a manager try to make sure I didn’t desire to be a manager because she didn’t want me trying to “take” her job.