Pros
The benefits are great and the campus is beautiful
Cons
They reel you in with the great benefits and the pay sounds good at first, but after training is over they throw you to the wolves and you’re expected to know everything single thing they never taught you. Once you’re in the call center, it’s impossible to get out, even if you’re the top performer on your team. They emphasize work/life balance but be prepared for a guilt trip and lecture if you ever need a sick day. Everywhere outside of the call center seems to be run so much better, people here are overworked, treated poorly, you can’t even take a sip of water between calls most days and if you do then your numbers are penalized. Managers ask you what career path you want to be in but then do absolutely nothing to help you get there. HR is a joke.