Pros
Great 401k match if you can afford to contribute. Profit sharing, PTO is given at the beginning of the year, the people work with, training program was good when I went through it, they help pay back your student loans.
Cons
It’s a typical call center with hours all over the place. They will tell you there is no “mandatory” overtime but there is and if you opt out of it you will get nasty messages. Bonuses are based off of call surveys which sometimes you will get a bad survey that wasn’t even from a call you took and there’s nothing you can do about it. Even if you move to another product you will still be overloaded with 401k calls. If you have to go to the bathroom and it’s not during a break or lunch it counts against you. If you don’t plan your days off at least a month in advanced it counts against you. There are more things that count against you then for you. The environment has gotten really bad lately and you can feel it when you walk in the door. Fidelity throws benefits at you but then doesn’t bother to check in on the call center. Turnover rate is really high.