Sub-Par Management and Work/Life Balance - Customer Relationship Advocate Fidelity Investments Employee Review

I left Fidelity Investments due to my manager and the position itself. I was a Customer Relationship Advocate (fully trained and licensed) and each day on the phones was anxiety-inducing. I did not feel properly trained, nor did I feel comfortable answering a ton of questions on margin balances, options, etc., and despite that, I was not supported further. Just about every day, I would get yelled at by clients, and yet nothing was done. There were also very few breaks from the phones, and I woke up each morning dreading work and realizing just how miserable this position was. At one point, I had to go on a medical leave and I think I went 5 weeks without hearing from my manager. He did not respond to any of the emails I sent to him, he did not check in on me, and generally, he seemed to care very little about the associates; instead, he was very focused on the metrics instead. All of this contributed to a sub-par experience.