Pros
It used to be a pretty relaxed and laid back job...but that's all gone now. They've even redesigned their phone system in the midst of a pandemic to make sure that everyone takes every call and is talked out of their voice by Tuesday, but you better show up and sound cheerful for Wednesday, Thursday, and Friday...or else. The benefits in terms of insurance coverage is decent. On the surface their retirement plan looks good with all the match and profit sharing, but their vesting schedule is draconian and traps you working for them for YEARS before you would ever get to take any of their retirement contributions with you when you leave. And you will want to leave quickly.
Cons
Metrics. Matrices. Benchmarks. Expectations. Goals. Forget Fidelity being a Finance company. Their business, what they do best, is perfecting the art of micromanagement. Think you've learned how to do your job effectively? Think again. Every few months they've designed or redesigned a new system for you to learn to use because it is NEW AND IMPROVED with many more reporting features to keep an eagle eye on every single insignificant facet of your job performance - all in the name of assigning a number and a statistic to what you do that they can then set the goal for just high enough that they can use your performance as a reason to short you on a bonus or deny you a raise. And they have no sympathy for their front line workers being abused on the phones either. They cleared out their offices and sent everyone home in March, but everything else has been business as usual ever since. No changes in expectations even an inch even though everybody in the trenches has been putting up with 3-4x the work they were doing 100 days ago. No guaranteed bonuses. No time off availability. Overtime has been expected and mandatory from the beginning, otherwise you're labeled as "not a team player" and "hurt your Fidelity Brand" FIdelity Green is for Greed.