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Fidelity Investments

Engaged Employer

Where college degrees die and anxiety is born. - High Net Worth Financial Representative Fidelity Investments Employee Review

3.0
Mar 30, 2021
Recommend
CEO approval
Business Outlook

Pros

Generous 401k match Reasonably priced insurance Flexible PTO Positive company culture/values They hire pleasant people So many perks and benefits I literally cant fit it all on here.

Cons

Ever ask yourself "How can I simultaneously destroy my career prospects and waste my expensive college degree?" Well then , Fidelity Investments in Jacksonville has the perfect job for you! First, it's a call center people...through and through. You will talk to dozens of people on the phone. Every...single...day. Eventually, that "ding!" sound of a new call coming in will haunt your dreams. Most people don't last more than a year. You can either go the sales or service route. If you go service, there is very little room for advancement. In addition, if you move into whats called a "High Net Worth" service role, you will be responsible for a HUGE range of knowledge and actions without commensurate pay. One call could have you rushing to get a complex option trade placed within minutes of market close, while a pushy day trader berates you, and the next call could be spending an hour helping a 90 year old man reset his password as you bang your head on you desk asking "I went to college for this?!" If you go sales, then get used to working long, awkward hours and having your success defined in how many more calls you can take than the next guy/gal. The coupe de grace (ATTENTION ALL RECENT COLLEGE GRADS): None of the jobs they offer in Jacksonville are real finance jobs. They're just customer service/sales jobs parading as something fancier. Even the "Financial Advisor" roles are just sales, albeit well paying. Also, call center jobs are only marketable to other customer service careers. Having a call center job on your resume will actually HARM your chances of landing a job in world of ACTUAL finance. So, before you go thinking "I'll just work here for a year or two to get something on my resume"....DON'T DO IT. None of what I just said should reflect poorly on the company itself, because Fidelity is a great company in terms of culture, mission, and values. That's undeniable. The problem is very specific to the extent of their operations in Jacksonville being call center based and that these are very stressful and career-limiting work environments. Consider yourself warned!

Explore other reviews about Fidelity Investments

5.0
Jun 13, 2026
Recommend
CEO approval
Business Outlook

Pros

Very friendly environment and they’ll teach you with a structured system. Benefits are great!

Cons

Pay is not too high but decent for the position.

5.0
Jun 11, 2018
Recommend
CEO approval
Business Outlook

Pros

Benefits including profit sharing and bonuses are great. The breadth of this company provides a great opportunity to try out different career paths or boost your current one.

Cons

In my current role, I am working overtime more often than I'd like with recognition that seems to only go so far until it sizzles out. That may be tied to the size of the company itself, where promotions work in a "trickle down" manner.

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