This is, despite the description, a hard core call center job. But, because its Fidelity, the clients wait for 50-200 minutes or more to speak with you, they are, as you would expect, not happy by the time you speak with them. (These are the clients filling out your survey, and only PERFECT surveys count). The queue of clients to speak to is endless. Over time the bad attitudes and angry people yelling at me wore me down and I lost 15 lbs, because skinny anxious and depressed, and essentially sacrificed my personal self to chase my professional goal to move to a different job where the clients don't wait as long. However, the rhetoric and promise of changing jobs, the date keeps getting pushed back. Now they are refusing to do internal promotions, due to the egregious client hold times. This is a LOSING TEAM. Go join a winning team.
If you don't live there already, you have to move to the city to WFH
No real team atmosphere
Clients yelling at you and disrespecting you.
In the words of management "this is the bottom of the company"
In the words of my former manager "this is the hardest year at the company, and this is the worst version of the hardest year at the company ever"
Except, this year is different, because the company is literally NOT PROMOTING the loyal employees who worked through the hell of December-March.
If you call Fidelity this upcoming December 2021, you will experience an unacceptable hold time of at least 70 minutes, and you will work with someone brand new and incompetent.
Since I joined, my class of 30 people, about 14 have quit or been fired for yelling back at clients, or failing their Finra exams.
Again, I cannot emphasize enough, this is a LOSING TEAM and the teflon-covered management give you lip-service about the future getting better, yet the carrot gets pushed farther and farther away.
Even in this terrible environment, when my peers got only 40% "perfect surveys" my record month was 91%.
I have been asking for help since January to get into a different role that fits my background and skillset.
Now, I have other companies offering me jobs that pay more than 2x the $48,000 at Fidelity.
BYEEEEEEEEEE
