Fake bro/cool culture. Training begins with a lot of hot air about how *awesome* the company is, to the point where they seem to be trying to convince themselves. Lots of promises made about moving out of the call center quickly. So much sizzle, no steak. So much sizzle, many reviews here echo how leadership doesn't want you to really see that you are getting into a call center job. Fidelity does not allow workers to discuss pay, which is illegal. You have the right - by law - to talk about your pay. Company does not want employees who know their rights. They want fresh-out-of-college young people who they can bamboozle. My manager would pull people out of training to talk about shopping. She didn't like my objecting to that and became a bully. Don't trust anyone. They all talk to each other. Very cliquey, high school atmosphere.
