A company on a death spiral down - Anonymous employee Fidelity Investments Employee Review

Literally everything else. For the last two years upper management has done everything they can to make working here miserable. We are constantly being micromanaged by “OPS”. The elusive back office who keeps track of schedule adherence. Not to mention they change the metrics you should hit just about every other week. Speaking of schedules, they are in the process of changing most, if not ALL, phone roles from hourly with OT to salaried, and no longer qualifying for OT pay. To make up for it they’re giving a <2% pay raise that amounts to being a pay decrease for pretty much everyone considering these are phone roles and we have little control on how long those calls last. Oh you stayed an hour late cause a client doesn’t know how to work a computer? And you want to be paid for it?? Well that’s too bad, didn’t you know our billionaire CEO has bills to pay??? On top of this they have announced we will all be going into the office 2 weeks per month now, up from 1 week per month, starting in September. After a pay decrease! Yippee! Fidelitys base pay is pathetic. Raises have not kept up with inflation for the last 2 years and are not based on performance. Yes you read that correctly. Pay raises are not based on performance. Not anymore. They say to make up for this we have quarterly bonuses. But those bonuses are HEAVILY influenced by the positive customer surveys of your department, not you. There is little incentive to do your job well, and trust me, people don’t!