Do you enjoy happiness? Have a zest for life? Want to ruin that feeling then take a job on the phones here - 401k Specialist Fidelity Investments Employee Review

Poor management You will be stuck in phone purgatory unless you suck up enough to the right people or have an in. Back to back calls with reprimand for using more than 3 mins of after call or not ready time per hour. Very metric based, you can be doing stellar in most metric categories and have great QA scores but that won't be enough. They will literally ride you, strip bonuses, take away perks like off the phone time (if you can still get it) and Voluntary time off till you fit in to that robotic role. The new omaha regional manager was previously at nelnet and is running it as such. I've had some crap jobs in life, none have ever been this bad or failed me this hard. They sell a dream that they will never follow through on.