Have gone cheap - Retirement Brokerage Services Representative Fidelity Investments Employee Review

They have become extremely cheap. They do not provide lunches, discounted lunches, and now they have removed free snacks as well. They also refused to hire new core reps so instead they offloaded the core calls to every department. So you now have people who make 250k a year who are only suppose to be servicing executives taking calls from people asking "whats a 410k" (401k obviously). They also treat you like children and are extremely overbearing. They say there is no script but you have to take calls as if your taking it for the quality team and not to actually help the customer. I have many times had a customer tell me that I was the best rep they ever had and loved me and I got a poor review because I didnt follow some arbitrary archaic model that someone thinks is the word of god. Upward mobility is terrible in this company as well. You can make it out of the core rep role relatively quick but once you make it to the 2nd level then you are stuck in the biggest mess you will ever see. There is no path forward for 95% of the employees.