Pros
learn a lot about the right way to invest your money. learnt a lot from people's investment mistakes so I can avoid replicating in my own account.
Cons
Constantly monitored for stats. Allowed very short time to take care of clients' complex needs. Metrics matter most, not service quality. We no longer allow to help people, we are required to end the calls as soon as possible. I joined during Covid, they promised the moon back then. After a total of 4 years at Fidelity I learned that they like to talk up the job but it is a miserable call center job of answering questions relating to investment. They made a lot of hiring so now they are so bloated they need to slim down the organization. This is the drive behind increase metrics prioritization. I was depressed for 2 out of those 4 years i worked at Fidelity. I quit and left the industry altogether and my mental health and blood pressure significantly improved.