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Fidelity Investments

Engaged Employer

Don’t believe the hype - Customer Service Representative (CSR) Fidelity Investments Employee Review

2.0
Sep 6, 2025
Recommend
CEO approval
Business Outlook

Pros

Pay is decent but compared to the market it is below. Work isn’t hard unless they ask you to work overtime.

Cons

So many red flags. When it went from one week in office to two weeks a month. Things began to go downhill. Asking reps for more and more overtime without remorse. Once they get what they need out of you it’s a waiting game to see who they like and will brown nose the most to get a role out of entry level. College kids with no experience are more valuable than people with real work experience. Then it’s the people that kiss up to their managers then it’s all about what color you are. Don’t believe me at first class it seems diverse but then you begin to notice it’s either one or the other. Not much room for people of a certain color. It’s either you fit in with their narrative or you will not have opportunities. Younger generation will be promoted and giving more opportunities and bonuses before you will even get an opportunity to think about a new role.

Explore other reviews about Fidelity Investments

5.0
Jun 29, 2026
Recommend
CEO approval
Business Outlook

Pros

Great work life balance at company

Cons

No cons to speak of

5.0
Jun 11, 2018
Recommend
CEO approval
Business Outlook

Pros

Benefits including profit sharing and bonuses are great. The breadth of this company provides a great opportunity to try out different career paths or boost your current one.

Cons

In my current role, I am working overtime more often than I'd like with recognition that seems to only go so far until it sizzles out. That may be tied to the size of the company itself, where promotions work in a "trickle down" manner.

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