Account Manager SMB - Account Manager SMB Gartner Employee Review

2.0
May 10, 2017
Recommend
CEO approval
Business Outlook

Pros

Good training/academy to bring you up to speed on the role. Pretty easy job for the most part, as you will rarely need to spend time late at work. Benefits are good in regards to 401k match, health insurance and PTO. Ongoing training in a variety of different areas within IT.

Cons

Far more cons to working at Gartner than Pros. 2.5 years ago, Gartner used to have a great culture (professional) and you could turn to almost anyone for advice. Within the past year or so, there is nothing but frat boys and very young people right out of college. I wouldn't turn to 95% of people here now for advice as they have no clue what they are doing. All territories are looked at as "one in the same", which is the furthest thing from the truth. 90% of your success here is dependent upon your territory. Pay is below average. Making $65K per year for hitting your quote is insane. Account Managers are getting promoted to management roles within a year or less sometimes, some of which are fresh out of college with no sales experience. If you want to go into a field sales role, you better be brown nosing hard and have a good territory. They require (2) years as an account manager and at least (1) Winners Circle. Plenty of people have accomplished this and were kept in the Account Manager role due to upper level management. I personally had a verbal offer for a field position role and upper level management did everything in her power to make sure I couldn't take the opportunity. She found great pride in bashing me to the field managers and VPs when she never even heard me on the phone with a client. Not sure what her incentive was by doing that. SMB is like a prison. They try to keep you here as long as possible, because once they lose you they have to replace you. They cannot keep up with the turnover rate, as it's >50% right now. They want you to be a puppet to put it simply. Do not come to work here for SMB. Do not drink the Gartner Koolaid when they tell you how prestigious it is to work here. If you enjoy being micromanaged, gambling on your territory and who you report to and making very little money then this place is for you.

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Pros

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Cons

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2.0
Jun 2, 2026
Recommend
CEO approval
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Pros

Good benefits and work from home schedule

Cons

Gartner has lost much of what once made it a great place to work. The culture has become increasingly focused on micromanagement, with excessive oversight and an overwhelming number of metrics driving day-to-day activities. Employees are often measured on quantity rather than quality, creating unnecessary pressure and reducing job satisfaction. What was once an engaging and collaborative environment no longer feels enjoyable. Morale has declined as leadership places more emphasis on tracking performance than supporting employees. Staff are frequently treated as numbers rather than valued contributors, leading to frustration and disengagement. Overall, the company has lost its luster. Unless significant changes are made to improve employee experience, reduce micromanagement, and foster a more supportive culture, it will continue to struggle with retention and employee satisfaction.!

3
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