Hope for the best, but prepare for the worst. - Client Services Gartner Employee Review

2.0
Jun 16, 2017
Recommend
CEO approval
Business Outlook

Pros

Great PTO. Good health care. Good pay for the area.

Cons

The management in this company is the absolute worst. You have people being put into management positions that should Never be there. Terrible leaders. Gartner was an exceptional place to work back in the day but times have changed. Gartner says "Mission over metrics" but that is no longer the case. They have become so obsessed with metrics that it's actually driving away their top talent. I've worked here for a few years and have already seen so much change for the worse. The majority of people that work in Service feel stressed out and dread coming to work. No one really enjoys what they do anymore and that's because leaders has become so obsessed with metrics that they've lost sight of what made Gartner so great.. the people. I wouldn't advise working here. Gartner tries to trap people here by getting them to relocate to Fort Myers. Moving takes a lot of time, energy and effort. There isn't job competition in the market here so you are truly stuck unless you relocate again... do yourself a favor and don't work here. The smartest people here are figuring that out and leaving. Looking to relocate myself.

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5.0
Jun 2, 2026
Anonymous employee
Recommend
CEO approval
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Pros

Great work life balance and culture

Cons

Lack of growth depending on role

2.0
Jun 2, 2026
Recommend
CEO approval
Business Outlook

Pros

Good benefits and work from home schedule

Cons

Gartner has lost much of what once made it a great place to work. The culture has become increasingly focused on micromanagement, with excessive oversight and an overwhelming number of metrics driving day-to-day activities. Employees are often measured on quantity rather than quality, creating unnecessary pressure and reducing job satisfaction. What was once an engaging and collaborative environment no longer feels enjoyable. Morale has declined as leadership places more emphasis on tracking performance than supporting employees. Staff are frequently treated as numbers rather than valued contributors, leading to frustration and disengagement. Overall, the company has lost its luster. Unless significant changes are made to improve employee experience, reduce micromanagement, and foster a more supportive culture, it will continue to struggle with retention and employee satisfaction.!

3
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