Smb Account Manager - Account Manager SMB Gartner Employee Review

2.0
Jun 18, 2017
Recommend
CEO approval
Business Outlook

Pros

Opportunity to get out on the right foot and have something on your resume for your next job.

Cons

A few things: 1. Downward trend of becoming hyper focused on metrics, which creates a micromanaged culture. You'll read a number of reviews about poor middle management, and I find that this is mostly true with a few good outliers. 2. Unfortunately, middle management is programmed to be completely metrics driven and almost don't blame them for their tactics, because it's being passed down from above. 3. To provide a bit of context.. my wedding day fell on a quarters close and my direct management was visibly upset for not thinking about such an important work date while planning out the single most important day of my entire life. It didn't stop there though, they prevented a member of the bridal party from attending, saying indirectly that it wouldn't be a good career move for them, so I'm left with an uneven bridal party. Hope this puts in perspective that you are nothing but a laborer, and not due basic human courtesies like major life events. A quarter close comes before a wedding.

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Cons

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2.0
Jun 2, 2026
Recommend
CEO approval
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Pros

Good benefits and work from home schedule

Cons

Gartner has lost much of what once made it a great place to work. The culture has become increasingly focused on micromanagement, with excessive oversight and an overwhelming number of metrics driving day-to-day activities. Employees are often measured on quantity rather than quality, creating unnecessary pressure and reducing job satisfaction. What was once an engaging and collaborative environment no longer feels enjoyable. Morale has declined as leadership places more emphasis on tracking performance than supporting employees. Staff are frequently treated as numbers rather than valued contributors, leading to frustration and disengagement. Overall, the company has lost its luster. Unless significant changes are made to improve employee experience, reduce micromanagement, and foster a more supportive culture, it will continue to struggle with retention and employee satisfaction.!

3
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