2.0
May 1, 2018
Current employee, more than 5 years
Recommend
CEO approval
Business Outlook
Pros
Smart people, great concept that delivers value to customers
Cons
1) utter and complete micro-management 2) top priority is hitting metrics, not customer service 3) have lost focus on the customer and employee 4) taking away standard support for home officed employees (phone and internet) makes it hard to do the job effectively.