Terrible Place to work - Client Success Manager Gartner Employee Review

1.0
Mar 24, 2021
Recommend
CEO approval
Business Outlook

Pros

Moderate to Decent work life balance

Cons

The entire leadership is washed up ex-McKinsey folks. It's not client services, it's a straight up call center. They aren't concerned about business. Only metrics. 'Mission over Metrics' is the biggest lie that they'll tell you on the first day. Its always, let me repeat ALWAYS metrics over everything. Hostile work environment. If you dont hit your metrics, you'll be given warning that you'll get fired. No discussion on why it happened. All the success measures are decided on whims. They got a dream that you should hit 80% here, 90% there. No backing data to support these assumptions. No learning. It's just a fancy call center.

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5.0
May 19, 2026
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Pros

Great pay, benefits, culture, and development

Cons

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2.0
Jun 2, 2026
Recommend
CEO approval
Business Outlook

Pros

Good benefits and work from home schedule

Cons

Gartner has lost much of what once made it a great place to work. The culture has become increasingly focused on micromanagement, with excessive oversight and an overwhelming number of metrics driving day-to-day activities. Employees are often measured on quantity rather than quality, creating unnecessary pressure and reducing job satisfaction. What was once an engaging and collaborative environment no longer feels enjoyable. Morale has declined as leadership places more emphasis on tracking performance than supporting employees. Staff are frequently treated as numbers rather than valued contributors, leading to frustration and disengagement. Overall, the company has lost its luster. Unless significant changes are made to improve employee experience, reduce micromanagement, and foster a more supportive culture, it will continue to struggle with retention and employee satisfaction.!

3
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