Pros
Many smart people who really care, but struggle to navigate the micromanagement environment that is designed for conformance to factory type metrics
Cons
Internally focussed. Metrics driven with no connection to value. Desperate sales tactics to win new business whilst existing business goes out the back door due to poor service delivery. High performance coaching methodology is simply making people exhausted and burnt-out trying to get to some arbitrary winner’s circle number of 130%. People encouraged to put good reviews on glassdoor. Management desperately trying to impress the executives who are out of touch with managing people. Executives are males who care about their back pockets. Lots of dirty for sales folk to cover for poor service delivery and complex product constructs. Lack of vision don’t follow best practice that they preach. Very poor culture. Tread very carefully here.