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      Miss the old days - Customer Success Manager (CSM) Glassdoor Employee Review

      4.0
      Oct 23, 2025
      Customer success manager (csm)
      Recommend
      CEO approval
      Business Outlook

      Pros

      Glassdoor has some of the best people I’ve ever worked with, smart, collaborative, and genuinely supportive. The company culture encourages creativity, teamwork, and authenticity. Colleagues across departments truly care about helping one another succeed, and there’s a strong sense of belonging.

      Cons

      The product is tough to sell and scale in the current economy, and there’s been a noticeable lack of clear direction from upper management. Strategic priorities often shift, making it difficult to maintain momentum or confidence in long-term goals. Leadership could benefit from being more transparent and aligned with the teams executing the work.

      avatar
      Glassdoor Response
      7mo
      Thank you for taking the time to share such a thoughtful review. It’s great to hear how much you value the collaboration, authenticity, and care that continue to define our culture. That sense of belonging is what makes Glassdoor truly special. I also appreciate your honest feedback around product direction and leadership alignment. We know this has been a time of change, and we’re focused on bringing greater clarity, consistency, and connection across teams. Our growing partnership with Indeed is central to that focus. Together, we’re aligning our strengths: Glassdoor’s trusted insights with Indeed’s powerful hiring platform, to deliver a more unified experience for employers and job seekers alike. We believe this shared vision will help us build smarter, more effective products and create even greater impact in the world of work. I’m grateful for your candor and for the pride you take in our mission. Your feedback helps us continue evolving into the company we all want to be- one that’s connected, focused, and built for long-term success. - Owen Humphries | President, Glassdoor

      Explore other reviews about Glassdoor

      5.0
      Feb 12, 2026
      Employer brand specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      - Amazing management & team - Growth and learning opportunities - Flexible with work-life balance - Meaningful work

      Cons

      I cannot think of any cons.

      2.0
      Feb 11, 2026
      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      The benefits and culture were probably the best I've ever had. Even better than the benefits were the people I worked with. I enjoyed coming into work and doing my job and really stood behind the company tag line of helping people find jobs they love.

      Cons

      During covid things started getting bad. Like many other companies layoffs came around and how the company handled those were terrible. You show up one day and next thing you know you lose access and cryptic email and then your'e gone. This happened again in 2025. They brought in person whose job it was to basically get people to leave. They didn't care about the content on the site, or any of the efforts in place to promote integrity and transparency and instead just wanted to shove AI down everyone's throat. What's sad is that Glassdoor was once a great company that I was proud to say I worked for. Now it's just like everywhere else, AI, AI, AI and trying to get people to quit before the next round of layoffs.

      4
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