Pros
An experienced and caring CEO. Unlimited vacation that is truly allowed. Overall very nice people. Listing "Free Lunch" sounds silly but even aside from the cost savings, the catering is very good and as a vegetarian I am always impressed with the variety of amazing food options. I'm also always amazed how others don't understand how truly awesome that is. Company culture is friendly and quite transparent. Amazing location that includes walking meetings on a trail by the water. A lot of opportunities to maintain work/life balance and improve yourself: fitness opportunities (yoga, crossfit, gym), speaker series, internal EQ training.
Cons
Start-up to larger company growing pains that are not uncommon: some veteran employees that are stuck in old ways or not up to increased standard of experience or quality work that new employees have. (Not to say there aren't a ton of amazing old employees too!) Broken processes, not enough heads in key areas (engineering and ops - wow the slow turnaround and backup is crazy), segmented departments or strange reporting organization/hierarchies that need restructuring. But none of this is uncommon at companies at this stage. Glassdoor, and our department, suffers at times from a very junior workforce that is not appreciative of what's before them. Lower morale seen in some recent reviews may be due to changes or restructuring that feels unfair, but part of me feels like you can't get better than Glassdoor in terms of a management team that's trying. Compensation for some positions feels a little low. Meetings, to our own fault really, are out of control. Booked over lunch usually. Maybe there's just too much to do. I suggest implementing an informal "No Meeting Fridays" company-wide. Many feel they get the most work done on these types of days.