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      Hallelujah!!!!!! - Customer Success Manager Glassdoor Employee Review

      5.0
      Feb 28, 2017
      Customer success manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Leadership is clearly listening to us! If I had been writing this review even just a few days ago, I would not have much to write in this section. However, due to recent announcements of the departure of senior Customer Success leadership I'm realizing that we have not been screaming into a void. Robert and others are listening to us and understand that our toxic and tyrannical senior leader needed to be replaced if we are to ever recover from a hard 2016. I have renewed faith in the organization and am confident that we will "feel the wind at our backs" once again (to quote Robert from an all-hands late last year). Full disclosure: I had a full schedule of interviews this week that I can now cancel with a smile on my face, as I am optimistic that with these organization changes and a key blocker removed from the equation, we can mature into an amazing company.

      Cons

      I could write a novel detailing the intimidation tactics that many of us endured from former department leadership, but with recent developments considered I have nothing to say other than that I'm excited to stay at Glassdoor!!

      avatar
      Glassdoor Response
      9y
      Thanks for sharing this feedback, and I’m truly glad to hear Glassdoor is the right place for you. Change is never easy, but we continue to move forward in exciting times. We wish everyone who departs our company the very best. I’m incredibly excited about this team and our prospects and look forward to getting to know everyone better. -Christian

      Explore other reviews about Glassdoor

      5.0
      Feb 12, 2026
      Employer brand specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      - Amazing management & team - Growth and learning opportunities - Flexible with work-life balance - Meaningful work

      Cons

      I cannot think of any cons.

      2.0
      Feb 11, 2026
      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      The benefits and culture were probably the best I've ever had. Even better than the benefits were the people I worked with. I enjoyed coming into work and doing my job and really stood behind the company tag line of helping people find jobs they love.

      Cons

      During covid things started getting bad. Like many other companies layoffs came around and how the company handled those were terrible. You show up one day and next thing you know you lose access and cryptic email and then your'e gone. This happened again in 2025. They brought in person whose job it was to basically get people to leave. They didn't care about the content on the site, or any of the efforts in place to promote integrity and transparency and instead just wanted to shove AI down everyone's throat. What's sad is that Glassdoor was once a great company that I was proud to say I worked for. Now it's just like everywhere else, AI, AI, AI and trying to get people to quit before the next round of layoffs.

      4
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