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      Glassdoor

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      Glassdoor reviews

      Keeps Getting Better - Customer Success Manager Glassdoor Employee Review

      5.0
      Jul 27, 2018
      Customer success manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      I love being on the CS team at Glassdoor. We've been through a lot of changes in the last 12-14 months, but it finally feels like we're getting into a groove. Our fearless leader has worked hard to make CS a great place to work throughout the company. He sets clear goals and executes. End of story. The partnership with Sales in particular has drastically improved in the past few months. It truly feels like we're on one team now and we feel more love and respect from our counterparts there.

      Cons

      Reporting for our KPIs is very behind. Leadership knows this and is working on it, but it still feels like the bar is set without giving us the tools & reporting to get there. Hard to feel like you're set up for success this way.

      avatar
      Glassdoor Response
      7y
      Dear Glassdoor CSM Thanks for taking the time to write a review and share your feedback. This literally made my day. As you know, we've set an aspiration to be a place where people truly love their work, so it's fantastic to hear that your experience has been so positive. I'm really proud of the way we're transforming our organization - there's still a lot we can improve, but it's good to know that the changes we've made are having an impact for you. Reporting is definitely an area where we still need to get better. I agree that you need access to timely data in order to maximize your effectiveness and we're working on it. There are high priority projects on the roadmap for the next two quarters and we're actively hiring more technology resources to support our CS Systems going forward. With these improvements and other upgrades we will be making to our processes and technology (like calendar automation), I'm optimistic that all CSMs will have access to tools which further improve your efficiency in the not too distant future. - Chris, VP Customer Success

      Explore other reviews about Glassdoor

      5.0
      Feb 12, 2026
      Employer brand specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      - Amazing management & team - Growth and learning opportunities - Flexible with work-life balance - Meaningful work

      Cons

      I cannot think of any cons.

      1
      2.0
      Feb 11, 2026
      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      The benefits and culture were probably the best I've ever had. Even better than the benefits were the people I worked with. I enjoyed coming into work and doing my job and really stood behind the company tag line of helping people find jobs they love.

      Cons

      During covid things started getting bad. Like many other companies layoffs came around and how the company handled those were terrible. You show up one day and next thing you know you lose access and cryptic email and then your'e gone. This happened again in 2025. They brought in person whose job it was to basically get people to leave. They didn't care about the content on the site, or any of the efforts in place to promote integrity and transparency and instead just wanted to shove AI down everyone's throat. What's sad is that Glassdoor was once a great company that I was proud to say I worked for. Now it's just like everywhere else, AI, AI, AI and trying to get people to quit before the next round of layoffs.

      4
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