Diversity & career progression: let's lead by example - Sales Glassdoor Employee Review

4.0
May 21, 2019
Recommend
CEO approval
Business Outlook

Pros

Glassdoor UK and EMEA in general is still small - sub 100 people. We celebrate successes and there is a feeling of a close-knit team. Relaxed working environment and pay is good. Over the years Glassdoor has been slowly investing in core benefits like health insurance and pension. We work with some of the largest and most exciting brands in the world, and we truly are providing a service that helps people make better decisions - Glassdoor's mission is strong and people believe in what we do, which comes across in how we do business with clients. International expansion is the biggest investment for the company, and being in EMEA is exciting. Senior leadership in the US is accessible and bright.

Cons

Very hierarchical structure in EMEA, especially in sales - there are Manager, Director, Sr Director and VP levels in place, yet the org is tiny in number of employees as of now. Several of these leadership hires were made externally, without the roles being posted internally to provide opportunity to grow despite this being a widely discussed pain point for employees. ~90% of the senior leadership team in EMEA is male (Director & above). Politics, lack of straightforward communication are becoming the norm, and we're too small for that. After over 5 years of operating in the UK, Glassdoor continues not to have clear career progression in sales, assuming sales people want to be sales people for the rest of their lives. Lastly, there is no competitive maternity policy in place - 6 weeks partially paid leave followed by statutory pay. This does not attract strong female talent or incentivize it to stay.

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Glassdoor Response
7y
I truly appreciate you taking the time to share your thoughts and experiences because this type of feedback helps us grow and improve. I agree, Glassdoor has a strong mission that not only guides what we do, but also is something that employees truly can rally around. In terms of EMEA leadership, we have a strong and diverse group of people from a variety of different backgrounds who represent all the key business areas present in EMEA, namely Sales, Customer Success, HR, Marketing and PR. In this leadership forum, everyone is equal and our approach is that a good idea can come from anywhere. Transparency is hugely important to us, not just in EMEA, but on a global scale, and this is why we aim to share many of the initiatives we are working on, from recognition, diversity, people growth and belonging. We have set up working groups to include people from all across Dublin and London at all levels to help us grow and improve in these focus areas. Employee experience is very much top of mind for us - we might not have always got it spot on in the past, but our aim is to give anyone that works for Glassdoor in EMEA career-defining experience, development and growth. I know that empoyee experience is also hugely important to the Glassdoor Global senior management team. You mention hierarchy, external hiring and career progression as areas for improvement. We have been, and we continue to be, on a huge growth curve in terms of team expansion, and I'm pleased to highlight that there have been many promotions within the teams that I mentioned above over the past 12-24 months. We always hire the strongest person for the job, whether that is internal or external, and one of the benefits of working in the international team is the ability to broaden your scope, progress quickly and ""make a name for yourself"". We really support people who take ownership of their career and we are here to support and guide in any way we can. Finally, to touch on your point about maternity and perental leave, admittedly, in the very early days of Glassdoor in EMEA, our policies here were well overdue for improvement. We recognise that life happens and we want to be there for our employees at the times that matter most to them including the birth of children. We have partnered with a global benefits consulting firm to improve both leave of absence policies and benefits that are consistent with leading tech firms as we grow our international footprint. We review our benefits and perks on at least an annual basis. Thank you again for your input, you perform a vital role, and I hope you continue to develop in your career at Glassdoor.

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