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      Glassdoor

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      Glassdoor reviews

      The Wheels are Falling Off - Customer Success Glassdoor Employee Review

      3.0
      May 14, 2020
      Customer success
      Recommend
      CEO approval
      Business Outlook

      Pros

      People: The people is the single most amazing thing about this company. Glassdoor truly hires the best and I have been able to foster so many amazing relationships during my time there. Culture: While there have been some changes recently, overall Glassdoor had an amazing culture with snacks, open concept office, and new technology to leverage. I didn't dread going into the office because I enjoyed my time there Work Life Balance: This job really allows you to have freedom into how much you put in and the ability to take time for yourself. I was always encouraged to take PTIO and work flexible hours based on my schedule

      Cons

      Leadership: There have been quite a few changes at the top levels of the organization and it makes you wonder if those have been for the better. Since the turn of the calendar year, it feels like every single month there was a large organizational change that has greatly affected the employees and the business strategy questioning what the future would be for Glassdoor. Transparency/Communication: This whole situation showed the true colors for a company that prides itself on being open and sharing the true inside happenings with a company. The last few months felt like something was hidden around every corner and the number of "political responses" we received on a variety of subjects was frustrating and disappointing.

      avatar
      Glassdoor Response
      6y
      Thank you for your feedback on your Glassdoor experience. Truly, the people at Glassdoor are amazing and I’m happy that you were able to foster great relationships during your time here. It’s true that there have been a number of changes in the company and while it’s natural that this impacts our employees and raises questions about Glassdoor’s future, I want you to know that I believe transparency and communication with employees and providing a clear understanding of our strategy is absolutely essential. I hear your feedback that we could have been clearer and this is something I will seek to learn from. Thank you for being a part of Glassdoor and for your impact! Christian CEO, Glassdoor

      Explore other reviews about Glassdoor

      5.0
      Feb 12, 2026
      Employer brand specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      - Amazing management & team - Growth and learning opportunities - Flexible with work-life balance - Meaningful work

      Cons

      I cannot think of any cons.

      2.0
      Feb 11, 2026
      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      The benefits and culture were probably the best I've ever had. Even better than the benefits were the people I worked with. I enjoyed coming into work and doing my job and really stood behind the company tag line of helping people find jobs they love.

      Cons

      During covid things started getting bad. Like many other companies layoffs came around and how the company handled those were terrible. You show up one day and next thing you know you lose access and cryptic email and then your'e gone. This happened again in 2025. They brought in person whose job it was to basically get people to leave. They didn't care about the content on the site, or any of the efforts in place to promote integrity and transparency and instead just wanted to shove AI down everyone's throat. What's sad is that Glassdoor was once a great company that I was proud to say I worked for. Now it's just like everywhere else, AI, AI, AI and trying to get people to quit before the next round of layoffs.

      4
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