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      Great team but bad manager - Customer Success Manager Glassdoor Employee Review

      3.0
      Feb 7, 2022
      Customer success manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      I loved working with my team. The snacks and lunches were great.

      Cons

      -Low Pay -Political good old boy club at CSM -My team CSM manager was immature and lacked leadership skills.

      avatar
      Glassdoor Response
      4y
      Thank you for taking the time to share your experience during your time at Glassdoor. I am sorry to hear that you felt back in 2018 that your manager lacked leadership skills and experience. Strong leadership is a crucial component of employee satisfaction and company performance, which is why we have invested significantly in both hiring fantastic managers and ensuring they have the resources in place to support their teams and grow their skills. I am truly proud of our current Customer Success leadership team, which is a group of exceptional individuals and leaders. Rennie Taylor - VP, Customer Success

      Explore other reviews about Glassdoor

      5.0
      Feb 12, 2026
      Employer brand specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      - Amazing management & team - Growth and learning opportunities - Flexible with work-life balance - Meaningful work

      Cons

      I cannot think of any cons.

      2.0
      Feb 11, 2026
      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      The benefits and culture were probably the best I've ever had. Even better than the benefits were the people I worked with. I enjoyed coming into work and doing my job and really stood behind the company tag line of helping people find jobs they love.

      Cons

      During covid things started getting bad. Like many other companies layoffs came around and how the company handled those were terrible. You show up one day and next thing you know you lose access and cryptic email and then your'e gone. This happened again in 2025. They brought in person whose job it was to basically get people to leave. They didn't care about the content on the site, or any of the efforts in place to promote integrity and transparency and instead just wanted to shove AI down everyone's throat. What's sad is that Glassdoor was once a great company that I was proud to say I worked for. Now it's just like everywhere else, AI, AI, AI and trying to get people to quit before the next round of layoffs.

      4
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